Frequently asked questions
What is FrequentFan?
FrequentFan is the company powering this experience. We work with trusted ticketing and VIP partners to offer access to major events.
When and how will I receive my experience tickets?
You will receive an email, with confirmation of purchase and a second email with the experience information, schedule of events and guide for the experience.
What payment options are available?
We currently support payment through bank cards. Additional payment options may be added over time.
Will more experiences be added?
Potentially, at this stage we have these experiences booked for the World Cup. We may add more if there is demand for them.
How do I contact support?
We offer two dedicated support channels:
Ticket support: ticketsupport@frequentfan.com General support: support@frequentfan.com
We'll respond within one business day.